In general the programs are excellent, and the Topaz Labs are generous and treat the paying customers far better than almost any other company. I wish I could talk to someone at the company who would be willing to listen to some simple suggestions, which would undoubtedly improve all of the programs and reduce the cost of wasting time and money reinventing the wheel for each program. Many of these issues are very simple and do not require tons of extra programming. For example in AI programs Preview Size ranges from 100 to 400 percent, and only one of the programs has 50%, which should be standard in all of the programs.
There should be a uniformity across related programs. Whoever is in charge of User Interface does not appear to know some very basic, established facts about User Interfaces. The result is frustration for users and a huge waste of the companies programmers as well as users. This suggests that there is no one who overlooks all of the products, or at least classes of the products such as all of the AI based programs. Worse yet, these interface features have to be re-invented for each product, because the teams that work with a particular program do not seem to pay attention to or even know about the other programs.
They don't get back to you to let you know if they have fixed the problem with a new version so you have to keep testing the issue with each new release.Īlso, they arbitrarily change the User Interface, often for the worse, taking out a feature that took lots of requests from beta and regular users to implement in the first place.
Sometimes it takes multiple support contacts to actually get something fixed, even if they do respond rapidly to these e-mail based request after opening a case number. Topaz Labs makes great programs for photography and has very good tech support via their web page.
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